Refund Policy

Refund Policy

We have a 30 day return policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at support@elevatehome.ch . If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without prior request will not be accepted.

You can always contact us for any questions regarding a return at support@elevatehome.ch .

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you have received the wrong item, so that we can assess the problem and correct it.

Trades

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will let you know once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund as well.