Néon FAQs
LED illuminated signs are illuminated devices that use light-emitting diode (LED) technology. The LEDs are arranged in closely spaced rows so that their light beams overlap, producing a uniform, steady light source. Made from robust materials such as silicone and acrylic, flexible LEDs form the backbone of these signs, offering considerable strength and durability. Each point of light is housed in a flexible rubber tube and powered by LEDs. Overall, LED illuminated signs are reliable and not easily broken, with clear, energy-efficient light output.
How do I install my LED neon sign?
Installing your LED neon sign is quick and straightforward, making it easy to light up your space in style. See our complete guide.
Wall mounting:
Hanging:
Are LED neon signs safe?
Yes, our products are non-toxic, glass-free LED neon signs that operate at a low voltage of 12 V and are therefore significantly safer than traditional gas-filled neon lights. They do not overheat and offer a safe solution, even around children or animals. They are also around 90% more energy efficient.
What is the difference between a Standard LED neon sign and a Premium UltraLED™ neon sign?
Our LED neon signs are available with two technologies:
Standard LED: a high-quality solution offering excellent value for money. It is our most popular option.
Premium UltraLED™: this latest-generation technology offers a longer lifespan, greater brightness and better energy efficiency than standard LEDs. It also provides improved heat dissipation and increased resistance to UV rays and extreme temperatures.
Compare Standard LED and Premium UltraLED™ in detail
How long do LED illuminated signs last?
The LEDs in our signs can last up to 100,000 hours, depending on operating conditions.
How do you ensure the quality of your signs?
We carefully select our materials to meet Swiss and European quality requirements. Before packaging, every sign is thoroughly inspected and tested. We check its workmanship, finish and functionality to ensure you receive a carefully made, reliable product.
Am I entitled to a warranty?
All our indoor and outdoor products come with at least a 2-year warranty. Some products and accessories include up to 5 years of coverage as standard. You’ll find the warranty period for each item clearly listed on its product page or in your detailed quotation.
For longer coverage, simply select a warranty extension from the available options on the product or quotation page.
What does my warranty cover?
Your warranty covers manufacturing defects that become apparent during normal use of your sign. It applies to the LEDs and accessories, including the transformer, dimmer and remote control.
It entitles you to a free replacement of the defective component or, in some cases, a complete remake of your sign, with free delivery.
Can I create my own custom design?
Yes, we can create almost anything you want! You can use our online configurator for text signs or get a quote for a bespoke design that cannot be achieved with text alone.
How soon will I receive my free quote?
Your free quote is prepared and sent within 24 hours of your request. It includes a visual mockup and detailed specifications for your project.
Can I cancel my order or modify it later?
Yes. You can cancel or modify your order free of charge within 24 hours of placing a standard order, or within 2 hours of placing an express order.
After this period, cancellation fees may apply depending on the work already completed.
Can I use my LED neon sign outdoors?
Yes. Our outdoor LED neon signs have an IP67 protection rating and are suitable for outdoor events and permanent outdoor installations.
Which accessories are included with my LED neon sign?
Every order includes a remote control with a dimmer for adjusting brightness, a 12 V power supply, a wall-mounting kit, a suspension kit, and an installation guide with a link to installation videos. These accessories are included as standard unless you have specifically requested that certain items be omitted.
What do I need to install my LED neon sign?
Your LED neon sign comes with a mounting kit containing all the parts needed for installation.
Does my LED neon sign need professional installation?
For a straightforward installation, you can usually fit your sign using the supplied mounting kit and installation guide. More complex installations may require professional assistance.
Do you offer installation services for LED neon signs and 3D illuminated signs?
Yes. We install LED neon signs and 3D illuminated signs of all sizes throughout Switzerland, both indoors and outdoors. Our specialists handle projects of all levels of complexity, including those requiring an aerial work platform or a crane. This service is quoted separately. Depending on the project, a site visit by one of our specialists may be needed to prepare the quote.
Do I need a backing panel to mount my LED neon sign on the wall?
Your LED neon sign comes mounted on a transparent, pre-drilled backing panel so you can attach it to the wall.
What is 3M adhesive used for?
We offer 3M adhesive for anyone who wants to avoid drilling into their wall.
Are LED illuminated signs fragile?
Our LED neon signs produce little heat and are difficult to break. They should still be handled with care and installed according to the installation guide.
Is the price shown in the configurator or in my quote final?
Yes. It is firm and final for the selected configuration. For delivery in Switzerland, it includes Swiss VAT, standard delivery, and all other applicable taxes and fees. You therefore know the total amount before ordering, with no surprises on delivery.
When can this price change?
Only if you request a change to the project or if your configuration needs to be adapted to make it technically feasible. We then review the possible solutions and their prices with you. No change or surcharge is applied without your prior consent. If the original project is unfeasible and none of the alternatives is suitable for you, all amounts paid are refunded in full.
Where do you deliver?
We can deliver worldwide.
Is delivery included?
Yes. Standard delivery is free in Switzerland and across Europe.
What are the delivery times?
Our neon signs come with free standard delivery within 6–10 days of order confirmation. An express option delivers within 3–6 days. For urgent orders, delivery in under 3 days may be possible. Please contact us to confirm availability.
For full details, see our delivery page.
How thick is the neon strip?
The thickness is 4.5 to 8 mm.
How bright is an LED neon sign?
The light output is 175.4 lumens per metre, equivalent to approximately 800 to 1,400 lumens for a standard LED neon sign.
Can I film my LED neon sign? Is it flicker-free?
Yes, our LED neon signs provide flicker-free results in most standard filming conditions. Our dimmers operate at 800–1,000 Hz. Depending on your camera settings, you may need to adjust the shutter speed for the best results.
What voltage does an LED neon sign use?
The voltage is 12 V DC.
What is the voltage range of the power adapter?
The power adapter supports a voltage range of 100–240 V, making it compatible with the standard 230 V supply in Switzerland and Europe.
How much power do LED neon signs consume?
- Power consumption is approximately 7–10 watts per metre for single-colour LED neon signs
- and 12–14 watts per metre for RGB LED neon signs.
What is the colour rendering index of LED neon signs?
The index is 70–90 Ra.
What is the maximum size of an acrylic backing panel?
- The maximum size is 240 × 120 cm for standard finishes (transparent, white, black, silver mirror and gold mirror).
- For the “Infinity Mirror” finish, the maximum size is 120 × 60 cm.
Can I have neon signs larger than 240 × 120 cm?
Yes. At these dimensions, the sign must be divided into several sections.
What is the IP protection rating of LED neon signs?
- Indoor LED neon signs are rated IP44.
- Outdoor LED neon signs are waterproof and rated IP67.
